Mother's Love FAQs

What are your delivery charges? 

All our products are delivered free of charge to any customer in the UK (unfortunately we are not currently shipping to Northern Ireland).

Do you ship internationally?

We regret that we are not currently shipping internationally at present. We hope that this will change in future.

Can I order a gift subscription or purchase a box as a gift?

Of course! Just enter the recipient's delivery address at the checkout, select the ‘This is a gift’ option and add a heartfelt message that we will handwrite and include in the gift box. All our boxes are wrapped in brown paper so they stay clean and beautiful and free of postage labels. Perfect if you wish to gift a box directly!

How do I sign up for a subscription? 

Select the subscription you would like, add your due date, and purchase at the checkout. We like to keep things simple!

When will I receive my boxes?

Individual boxes (exclusive of subscriptions) will be dispatched within 3 - 5 working days. If subscribing, your first box will be dispatched within 14 days, allowing time for the processing of your new subscription. All boxes are sent via First Class Signed For delivery. We'll let you know when your box has been dispatched and you can follow delivery updates.

If subscribing to two or three boxes, dispatch dates will be calculated according to your due date / recipient's due date, with The Birth Box being sent out in the sixth month of pregnancy and The Postnatal Box sent out in the eighth month of pregnancy. This may seem early but our boxes will help to get you prepared in time for childbirth! Your Babymoon Box will be dispatched one month following your due date has passed. We will inform you of these dates again after sign up. We hope you'll be delighted with our boxes!

What are the benefits of subscribing?

You will receive or gift our beautiful boxes at a discounted rate tailored to your personal timescale of pregnancy (or the recipient's). From time to time we may also introduce time limited special offers for new subscriptions. The first box from a new subscription order will be dispatched within 14 days.

Are all your products safe to use in pregnancy?

All our products have been carefully chosen as they are safe to use in pregnancy. However, some of our products are recommended only at certain stages of pregnancy or postnatally. Where this is the case this is indicated clearly in the product listing on the website. The Pregnancy Box, Birth Box and Postnatal Box also contain a detailed information sheet with further information and guidance about the included products. Please get in touch with us if you have any questions and we’ll be happy to help.

We always recommend checking with your midwife or medical professional if you wish to discuss if a product is entirely appropriate for you. 

I'm planning an elective caesarean, and one of your products isn't suitable for me. Can you substitute some products please?

We are happy to report that many of our products are multi purpose! For example, Natural Birthing Company’s Down Below Perineal Massage Oil, supplied in our Birth Box, is also suitable for use on stretch marks. Nourishing Mama's Postpartum Healing Herbs will equally be beneficial to all women. Birth Blends' HEAL Post-Birth Perineal Spray can also be used on a healing caesarean scar (although it's not to be used on open wounds). Maternity pads are also necessary after a caesarean birth. Please get in touch in advance if you feel a product really won’t be right for you, and we’ll do our best to provide a suitable available alternative.

How do you ensure environmental sustainability in your business?

All the businesses we work with use natural, organic ingredients and make products that are cruelty free. Nipper & Co, who make wonderful teas, and Organyc, who produce the First Days Maternity Pads, are Soil Association certified for their organic credentials. Natural Birthing Company is also certified by The Vegan Society. Our candles are supplied by Vegan Bunny as well as Nellie & Grace, two wonderful businesses doing amazing things. Vegan Bunny produces beautiful vegan candles with pure essential oils and has a plastic free, carbon neutral philosophy. They also plant trees on our behalf! Nellie & Grace produce their candles from 100% essential oils with unbleached cotton wicks and 100% soy wax. Our lip balms supplied by fabulous Bliss Botanicals are also made with vegan friendly Candelilla wax.

All our boxes are made of recycled Kraft card, and we encourage you to reuse or recycle them. Our packaging includes natural recyclable raffia and PH neutral recycled tissue paper. The vast majority of our products come presented in paper, card, or glass. Our Organyc Maternity Pads come packaged in recyclable bioplastic. Birdsong London supply our beautiful scrunchies which they make from offcut fabric left over from their current fashion collections; they're also produced in London for Living Wages. We also supply our beautiful floral eye masks from Jade Elizabeth, a sustainable fashion brand from Scotland who make use of fabric offcuts in their lovely creations to reduce waste.

We believe that having only three or four boxes for a full subscription is less environmentally harmful than a subscription of a more frequent duration, with less wastage and less emissions caused by parcel delivery. We also only use full size, high quality products which we hope you’ll love and won't go gathering dust in your bathroom cabinet.

All our edible snacks from Montezuma’s are vegan, a diet which research suggests is the least damaging in terms of addressing the current climate emergency. Need some convincing? One recent study from 2018 found that eliminating meat and dairy from the diet can reduce an individual's carbon footprint from food by up to 73%. Reducing your dairy intake, even if you’re not vegan or vegetarian, is widely regarded as having many health benefits too. We’ve included the Montezuma’s bar Like No Udder to help convert fans of dairy chocolate to the joys of vegan chocolate!

Can I cancel my subscription at any time?

You certainly can. Just get in touch with us at contactus@mothers-love.co.uk and we'll refund you the costs of any remaining boxes you haven't received.

Can you tell me more about the Mother's Love Bookshop? 

Absolutely. Mother's Love is an affiliate of Bookshop.org, an online platform and B-Corp created to support local and independent bookshops. As an affiliate, Mother's Love does not perform any of the fulfilment, delivery, or customer service associated with the sale of books on the Bookshop.org website. Your book orders will be handled solely by Gardners Books, who will dispatch your order within 2 - 3 days. Customer information on Bookshop.org will not be shared with Mother's Love. However, if you buy books linked to our Mother's Love website, we may earn a commission from Bookshop.org, whose fees support independent bookshops.

What if I have more questions?

We're always happy to hear from you. Please email contactus@mothers-love.co.uk and we'll be in touch with you soon.